Returns & Exchanges
At WALKENS House of Film, we want to ensure you have the best experience with our analog gear and electronics. If your purchase isn't quite right, you can return your items within 30 days of delivery provided they are in original, unopened condition.
Initiate Your Return
Contact our support team via email with your order number and the reason for your return to receive a Return Authorization number.
Pack Your Items
Securely pack the electronics in their original manufacturer packaging, ensuring all cables, manuals, and accessories are included to avoid restocking fees.
Ship the Package
Affix the provided return label or ship via your preferred tracked courier to our warehouse address, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our technicians inspect the hardware and confirm its condition, we will process your refund or exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing